Delivery
We are thrilled to offer you our exquisite collection of bespoke handmade cushions, crafted with precision and care to bring elegance and comfort to your home. As we pride ourselves on delivering exceptional quality, we want to inform you about our delivery process. At Montauk, we are committed to providing our customers with a seamless and efficient delivery experience.
Order processing
Once you have placed your order, you will receive a confirmation email to let you know that we have received your order and we are working on it. As soon as your order is ready to be shipped, we will email you again to let you know that it has left us and is on its way to you.
Lead time
Due to the meticulous craftsmanship involved in creating each of our luxurious cushions, we would like to notify you that our product lead time will be up to 14 working days from the date of order confirmation.
We understand that the anticipation for your handcrafted cushions may be high, and we appreciate your patience and understanding as our artisans pour their expertise into crafting your unique pieces.
Delivery
Rest assured, we are committed to ensuring that your cushions are delivered to you in impeccable condition. Our team will keep you informed throughout the production and shipping process, providing updates on the status of your order.
Should you have any questions or require further assistance regarding your order or delivery timeline, please do not hesitate to reach out to our dedicated customer care team. We are here to ensure that your experience with us is nothing short of exceptional.
Thank you for choosing Montauk for your luxury cushion needs. We are honoured to be a part of enhancing the beauty and comfort of your living space.
UK Orders
Mainland England, Scotland and Wales: £5.95
Northern Ireland/Ireland: £12.00
Scottish Highlands and Islands:
Isle of Man: £20.00
Channel Islands: £20.00
Your items will be shipped to the address you specify during the checkout process. To ensure smooth delivery, we kindly request a telephone number during checkout, which will be securely passed to our courier partners in case they encounter any difficulties locating your address. Your privacy and security are paramount to us, and this information will only be used for delivery purposes. Should there be any concerns or special instructions regarding your delivery, please feel free to reach out to our customer care team on customercare@montauklifestyle.co.uk, and we'll be more than happy to assist you.
International Orders
We only offer UK delivery through our website. If you would like to have our items delivered internationally, please contact us to discuss and quote.