Returns

At Montauk, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied with your cushion(s), we offer a hassle-free returns policy to make your shopping experience as pleasant as possible.

Eligibility for Returns

1. Time Frame
You may return your cushion(s) within 30 days of the delivery date.

2. Condition of Items
Cushions must be in their original, unused condition with all tags attached. We cannot accept returns for cushions that have been washed, used, damaged, or altered in any way.

3. Proof of Purchase
Please retain your order confirmation or receipt as proof of purchase.

Return Process

1. Initiating a Return
To initiate a return, please email customercare@montauk-lifestyle.co.uk

2. Packaging
Please ensure that the cushion(s) are securely packaged in their original packaging or a suitable alternative to prevent damage during transit.

3. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

Refund Process

1. Inspection
Once we receive your returned item(s), our team will inspect the condition of the cushion(s) to ensure they meet our return policy requirements.

2. Refund Method
Refunds will be issued to the original form of payment used for the purchase.

Please allow 7 business days for the refund to be processed after we have received and inspected the returned item(s).

3. Partial Refunds
In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

Exclusions

1. Customised or personalised cushions are not eligible for return unless there is a manufacturing defect or an error on our part.

2. Clearance or final sale items are non-returnable.

Contact Us

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer care team at customercare@montauklifestyle.co.uk.

We are here to assist you and ensure that you have a positive shopping experience with Montauk.